For everyone
Troubleshooting
Browser blocked, slow network, no audio, "permission denied", or candidates stuck on the join screen — fixes for the common issues.
Interview shows "no audio" or recording missing
An interview completed but the recording or transcript is empty. Here's how to diagnose and what your options are.
2 min read
Candidate cannot start the interview
Common reasons a candidate gets stuck on the pre-flight or sees "Invalid Link" — and how to fix each.
3 min read
Work email blocked at signup
You tried to sign up and the platform rejected your email as "personal." If you genuinely have a work email, here is why this may be happening and how to fix it.
2 min read