Interview shows "no audio" or recording missing
An interview completed but the recording or transcript is empty. Here's how to diagnose and what your options are.
Key takeaways
- Open the Interview Review and check the recording playback first — sometimes the issue is just the transcript layer.
- If the audio is genuinely missing, the candidate's microphone failed during the interview.
- Refund the credit by emailing support with the interview ID.
- Re-issue the invitation so the candidate gets another attempt.
Before you start
Symptom: an interview shows as Completed on the Interviews list, but when you open it, the transcript is empty and/or the audio is silent. This article covers what to check and what to do.
Step 1: Confirm what is missing
Step 2: Causes of silent recordings
- Candidate's microphone was muted at OS or hardware level for the whole interview (rare — the pre-flight catches this).
- Candidate's browser permission was granted but the microphone hardware was unplugged after the pre-flight (e.g. Bluetooth headphones disconnected mid-call).
- Network drop caused audio packets to be lost without the session ending — produces partial recordings.
Step 3: What to do
TIP
If multiple interviews from the same time window all have no-audio issues, the platform may have had a system-level event. Check our status page (linked from the platform footer) before reaching out — and if it's down, you'll get a posted ETA.
Frequently asked questions
Can I get my credit back?
Yes. Email the platform operator (the email shown in the platform footer) with the interview ID and a one-line description of the issue. Refunds for genuine technical failures are typically processed within 1–2 business days.