How credits work

Every completed interview consumes credits from your organisation's balance. The model is intentionally simple — duration determines cost, completion triggers the charge. This article walks through the details.

The pricing

Credits per interview, by duration:

• 15-minute interview — 0.5 credits
• 30-minute interview — 0.75 credits
• 45-minute interview — 1.0 credit

You pick the duration per job (in the job setup), and it applies to every candidate invited to that job. You can change the duration on a job without affecting interviews that have already happened.

When credits are consumed

Credits are charged when an interview successfully completes and the AI evaluation generates. Specifically:

1. Candidate finishes the interview (either reached the end of planned questions or the time slot expired).
2. The AI generates a transcript.
3. The AI generates an evaluation.
4. The status changes to Completed with a green badge in the interviews list.
5. At that point, the credit is deducted from your balance.

What does not consume credits:

• Sending an invite. Free — you can invite as many candidates as you want.
• The candidate clicks the link but does not start. Free.
• The candidate starts the pre-flight but fails the device/browser check. Free.
• The candidate starts the interview and crashes out partway (network drop, browser crash, walked away). No credit consumed because the evaluation cannot be generated.
• The candidate's invitation expires unused. Free.

How to read your balance

Your current balance shows in the top bar on every page. Click the number to open the Billing page, which shows:

• Total available credits (paid + trial)
• Breakdown of trial vs paid credits (trial credits expire; paid credits do not)
• Recent transactions — credits added, credits consumed, with timestamps
• Approximate runway — at your current usage rate, how many days/weeks until you run out

Trial credits

When a new organisation signs up, we typically grant a trial allowance — enough to run 10 to 20 interviews. Trial credits work exactly like paid credits except they expire at the end of the trial window (usually 14 or 30 days).

If you have a mix of trial and paid credits, trial credits are consumed first. This is intentional — it lets you spend the trial allowance while it is fresh before dipping into paid.

When you hit zero

If your balance reaches zero, the platform stops you from sending new invitations. You will see a message asking you to top up. Existing in-progress interviews are allowed to finish; only new invites are blocked.

To top up:

1. Sidebar → Billing, or click the credit number in the top bar.
2. Click Buy credits in the right-hand actions.
3. Choose a credit pack and complete payment.
4. Your balance updates within a minute. New invites unlock immediately.

If you are on an enterprise contract with usage-based or seat-based billing, the credit model still applies internally but the Buy credits button may instead point at your account manager.

Watching out for runaway spend

Other ways to control spend:

• Cap invites per job. If you only want the top 50 applicants interviewed, invite only those 50. The platform doesn't auto-invite a bigger pool.
• **Use Analytics to spot junk roles.** If a particular role's interviews consistently produce useless evaluations, that's a sign to redesign the JD or the role's question template — not to spend more credits on it.
• Pause jobs when you have enough candidates. A paused job stops accepting new invites and survey responses but keeps existing data intact.

That's the credit model in full. Next: sending your first invite.