Adding manual feedback or overriding the AI
Your judgement on a candidate often differs from the AI's. Here's how to record your own evaluation alongside (or instead of) the AI's, so your team has the full picture.
Key takeaways
- Bottom of the Interview Review page → Manual feedback section.
- Write your own assessment alongside the AI evaluation. Both are visible to your team.
- If you override the AI's recommendation (e.g. AI said Strongly Recommend, you Reject), the platform tracks both decisions.
- Override discipline matters: consistent overrides on a specific dimension means your weights need tuning.
Before you start
The AI evaluation is one input into your hiring decision. Your own assessment is the other. The Manual feedback section is where you record it.
The form
Scroll to the bottom of the Interview Review page. The Manual feedback section has:
- Your overall recommendation — Reject, Hold, Shortlist, Strongly Recommend, etc.
- Strengths you noticed — free text.
- Concerns you noticed — free text.
- Notes — anything else worth recording.
Submit. Your feedback is timestamped, attributed to you, and visible to anyone on your team who opens this interview.
Overriding the AI
You can submit a recommendation that contradicts the AI without any extra steps. Example: AI says Strongly Recommend; you note the candidate had a great phone screen but I want to see live coding before advancing and pick Hold.
Both decisions show in the interview history. The decision buttons at the bottom of the page (Reject / Schedule next round / Shortlist) are the operational decision — they advance the candidate in your pipeline. Manual feedback is the narrative — it explains why.
Tracking your override patterns
TIP
Open Analytics → filter by your name (or by Date Range = 90 days) and compare your decisions to the AI's recommendations. If you consistently override in one direction (always tougher than the AI, or always softer), your role's evaluation weights probably need recalibration. Talk to your account manager about adjusting.
Best practices
- Be specific. Strong communicator is much less useful than Articulated the rationale behind their architecture choice clearly, with trade-offs.
- Reference moments. Around minute 22, they walked through their failure case crisply — points the next reviewer to the right place in the recording.
- Note context the AI didn't have. I spoke to the reference, they confirmed the team migration story. Context that came from outside the interview itself is exactly what manual feedback is for.
Frequently asked questions
Does the AI score change when I override?
No. The AI evaluation is locked. Your manual feedback is a separate layer recorded alongside it. Both are visible in the interview history.
Can multiple teammates leave feedback on the same interview?
Yes. Every team member who reviews the interview can add their own feedback. Useful when hiring decisions are a panel call.
Where do I see prior overrides for a candidate?
On the candidate detail page → Interviews tab. Each row shows the AI recommendation and the team’s decision (if any).