Fix: "browser not supported" or "unsupported browser environment"

You clicked your interview link and instead of the pre-flight checks you got an error screen. This article covers the three main browser-side errors and what to do about each.

Error: "Browser not supported"

You are probably on Safari or Firefox. We do not support these — only Chrome and Microsoft Edge.

Fix

1. Install Google Chrome from https://www.google.com/chrome/ if you do not have it. (Or install Microsoft Edge from https://www.microsoft.com/edge.)
2. Open the new browser.
3. Find your interview invitation email — usually in your inbox, sometimes in spam. Click the Start interview button there. (Don't just paste the URL — the email link includes session details.) Alternative: forward the email to yourself and open the link from the new browser.
4. Or, copy the link from the email, paste it into the address bar of Chrome / Edge, and press Enter.

Error: "Mobile not supported" or "Phone not allowed"

You are on a phone or a tablet. The interview platform cannot work properly in mobile browsers — screen-sharing the entire display is not supported on iOS or Android browsers in the way our platform needs.

Fix

1. Forward your invitation email to yourself if you need to access it from another device.
2. On a desktop or laptop, open Chrome or Edge.
3. Click the interview link in the email there.

If you do not currently have access to a desktop or laptop, contact the recruiter who invited you and ask if they can extend the invitation by a day or two. Do not try to fake desktop mode in mobile Chrome — even if you bypass the device check, the screen-share step will fail.

Error: "Unsupported browser environment" or "Isolated browser detected"

This is the trickiest one. It usually means you are on a work laptop with a corporate security tool that runs your browser remotely — services like Zscaler Browser Isolation, Menlo Security, Island, McAfee SkyHigh, Cloudflare Browser Isolation, or similar.

These services exist for good reasons — they protect company laptops from malicious websites by running the browser inside a sandboxed remote server. But they break hardware access. From the interview platform's perspective, your microphone and camera do not exist, because they are on your laptop and the browser is running somewhere else.

Fix

1. Use a personal device. A home computer, a friend's laptop — anything that does not have your company's security software installed.
2. Connect it to a normal home or mobile network — not a corporate VPN.
3. Open Chrome or Edge there, click the interview link from your email, and proceed.

We have detailed troubleshooting for proxy/isolation issues in Fix: corporate proxy / browser isolation.

What about Brave, Opera, Vivaldi, or other Chromium browsers?

Brave, Opera, Vivaldi, and Arc all use the same Chromium engine as Chrome — so they technically should work. In practice we sometimes see edge-case issues with their privacy features (Brave's shields, Opera's VPN). If you get blocked or your mic does not work on these browsers, try standard Chrome or Edge as a fallback before you reach out to the recruiter.

What about Incognito / Private mode?

Incognito mode in Chrome and Edge works for RecruitMe interviews. Useful trick: if your normal Chrome session has an extension or setting interfering with the platform, opening the interview in an Incognito window often bypasses the problem.